_____ Is the Skill or Ability to Work Effectively Through

question 41

Short Answer

_____ is the skill or ability to work effectively through and with other people.

Understanding the role of employee resistance as a potential resource in the change process.

Recognize the importance of organizational systems in supporting change.

Identify the strategies for unfreezing, changing, and refreezing in organizational change efforts.

Appreciate the potential benefits and limitations of negotiation and coercion in managing change.

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Definitions:

Time-Out

A behavioral intervention technique where an individual is temporarily removed from an environment to decrease undesirable behaviors.

Cell Phone

A portable electronic device that combines telecommunications and computing functions, allowing for voice and data communication, as well as various applications.

Operant Conditioning

Shaping behavior through rewards and punishments.

Classical Conditioning

Associating two things not normally associated with each other.