Corrine, a Customer Service Manager, Tracks Monthly Complaints and Has

question 104

Multiple Choice

Corrine, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce them to fewer than 0.2% with additional training for her staff.She is engaged in

• A)controlling.
• B)organizing.
• C)measuring.
• D)leading.
• E)planning.

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Definitions:

Medical Coder

Uses an alphanumeric coding system for all diagnoses and all procedures in a manner that results in the maximum reimbursement for the provider and in fewer fees billed to the patient.

Accurate Claims

Insurance or billing claims that are correctly and truthfully reported, ensuring proper handling and processing.

Blue Cross

A health insurance company known for providing healthcare plans and insurance services to individuals in various regions.

Hospital Expenses

Costs associated with receiving medical care in a hospital, which may include fees for room stays, medical procedures, medications, and the use of hospital equipment.