Customers Who Experience Poor Customer Service Are More Likely to Tell

question 128

True/False

Customers who experience poor customer service are more likely to tell the company about it than to tell family or friends.

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Definitions:

Independent

Not influenced or controlled by others in matters of opinion, conduct, etc; thinking or acting for oneself.

Tukey's Method

A statistical test used to identify outliers in a data set.

Difference Exists

Refers to the assertion that there is a statistically significant variation between two or more groups or variables being studied.

Significance Level

The probability of rejecting the null hypothesis when it is true, used as a criterion for testing statistical significance.