Understanding Individual Interaction at Each _____ Is a Better Measure

question 3

Multiple Choice

Understanding individual interaction at each _____ is a better measure of customer loyalty than just measuring overall customer satisfaction.

• A)tangible contact
• B)touch point
• C)stimulus
• D)response centre

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Definitions:

Depth Perception

The ability to perceive the world in three dimensions and to judge the distance of objects accurately.

Skin Sensations

Feelings perceived through the skin, including touch, pressure, heat, cold, and pain, mediated by the nervous system.

Pressure

The feeling of stressful urgency caused by the perception of the need to perform well in a situation or accomplish a task.

Color Constancy

The perceptual property by which the color of an object appears the same under varying lighting conditions.