PastelsCom, an Online Site Selling Self-Branded Art and Craft Items

question 9

Multiple Choice

Pastels.com, an online site selling self-branded art and craft items, creates a wow experience for every customer who visits the site.It creates a difference by providing free shipping for all products and places only those products that are in stock.A toll-free phone number, active 24/7, is placed on every page of the site.Pastels.com is an example of a company that aims to provide the best _____.

• A)reward programs
• B)customer service
• C)quality products
• D)shipping experience

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Definitions:

Summary-of-benefits

A concise presentation or list detailing the advantages or positive outcomes of a product, service, or proposal.

Indecisive Prospect

A potential customer who is hesitant or struggles to make a purchasing decision, often requiring additional information or reassurance from a salesperson.

Negotiation Close

A sales technique where the salesperson seeks to conclude a deal by negotiating terms that are acceptable to both the buyer and seller.

Direct Close

A sales technique where the salesperson directly asks the prospect to make a purchase decision.