Inconsistency in Services Refers to the Fact That

question 95

Multiple Choice

Inconsistency in services refers to the fact that:

• A)there is no regulation of service industries in terms of basic standards of quality.
• B)the quality of service provided by a firm is often inconsistent with its image.
• C)the performance of one employee may vary from that of another employee.
• D)the services cannot be stored for long periods of time for use at a later date.

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Definitions:

Interest Rate

The fraction of a borrowed sum that incurs interest charges for the borrower, often expressed in terms of a yearly percentage.

Investment

The process of assigning financial resources with the goal of making a profit or gaining income.

Interest

The amount paid for the use of borrowed money, typically expressed as a percentage.

Invested

The allocation of resources, typically money, into ventures with the expectation of generating income or profit.