_____ Is the Process of Building and Maintaining Profitable Customer

question 122

Multiple Choice

_____ is the process of building and maintaining profitable customer relationships by delivering superior customer value and satisfaction.

• A)Chain marketing
• B)Viral marketing
• C)Hard-sell strategy
• D)Customer relationship management

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Definitions:

Adult Learning Cycle

A process of learning that adults go through, involving experiences, reflection, forming abstract concepts, and testing in new situations.

Memory Skills

The cognitive abilities that enable an individual to encode, store, and retrieve information efficiently.

Presidents' Names

References to the individuals who have held the office of the president in various countries, often used in historical or political contexts.

Retain

To keep in possession or memory; holding onto information, objects, or positions without letting go or losing them.