_____ Is the Process of Building and Maintaining Profitable Customer

question 122

Multiple Choice

_____ is the process of building and maintaining profitable customer relationships by delivering superior customer value and satisfaction.

• A)Chain marketing
• B)Viral marketing
• C)Hard-sell strategy
• D)Customer relationship management

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Definitions:

Working-Class Families

Households where the majority of income comes from wages earned through manual labor or skilled trades.

Divorce Rate

A statistical figure expressed as the number of divorces occurring among the population of a given area during a year per 1,000 population.

Serial Monogamy

The practice of engaging in a series of monogamous relationships, where one partnership is followed by another over time.

Marriage

A legally and socially sanctioned union, usually between two individuals, that is regulated by laws, norms, and customs that define rights and duties of the partners.