Have You Ever Called a Customer Service Number and Been

question 21

Multiple Choice

Have you ever called a customer service number and been told that your call was being monitored in order to improve the efficiency provided the individual customer? If that monitoring were by a trained job analyst engaged in a job and organizational analysis, the analyst would be using which of the following techniques?

• A) observation
• B) experimentation
• C) primary research
• D) questionnaire
• E) survey sampling

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Definitions:

Multiply

The mathematical operation of increasing one number by another number, essentially repeated addition.

Simplify

To alter a mathematical expression or equation to make it easier to understand or work with by reducing it to its most basic form.

Multiply

The mathematical operation of repeated addition of a number by itself a specified number of times.

Simplify

The process of reducing an expression to its simplest form.