Which of the Following Is a Suggestion for Managing Queues

question 1

Multiple Choice

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

• A) Put up a serpentine lane to keep people from jumping ahead in line.
• B) Use humor to defuse a potentially irritating situation.
• C) Segment the customers.
• D) Assure customers that the wait is fair, and inform them of the queue discipline.
• E) Tell people in the queue that each will be served as soon as possible.

---

Definitions:

Widower Effect

The observed phenomenon where individuals, especially men, show increased mortality risk after the death of a spouse, suggesting the significant impact of spousal loss on surviving partners’ health.

Widowed

A term describing someone whose spouse has died and who has not remarried.

Frail Elderly

Older adults who are often vulnerable due to significant physical or cognitive decline.

Nursing Homes

Residential facilities that provide a range of personal and medical care services for individuals who are unable to live independently.