Since Al's Auto Parts Has Had Trouble with Its Windshield

question 119

Multiple Choice

Since Al's Auto Parts has had trouble with its windshield wiper manufacturer in the past,it is requesting a guarantee from the company before it will place another order.Which of the service quality dimensions is being addressed in this scenario?

• A) ethics
• B) assurance
• C) tangibles
• D) responsiveness
• E) empathy

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Definitions:

Economists

Experts in the study of economics, focusing on the production, distribution, and consumption of goods and services, and the theory and management of economies or economic systems.

Cost Curve

A graphical representation showing how the cost of producing a good or service varies with the level of output.

Resource Prices

the costs associated with the inputs used in the production of goods or services, including labor, raw materials, and capital.

Firm

A business or economic entity engaging in commercial, industrial, or professional activities.