Martha Had Several Unpleasant Experiences Trying to Find the Merchandise

question 90

Multiple Choice

Martha had several unpleasant experiences trying to find the merchandise she needed at a large lumber yard and hardware store.The employees-when she could find them-rarely seemed to know where anything was outside of their own departments.But on her most recent visit,she was pleasantly surprised to find that the store had installed kiosks where she could get directions quickly and accurately.The store had found a technological solution to the services marketing issue of

• A) intangibility.
• B) part-time employees.
• C) perishability.
• D) inseparability.
• E) heterogeneity.

Recognize the role and enforceability of fairness in contracts.

Comprehend the legal process and consequences of offer and acceptance in contract formation.

Define and explain the concept of consideration in contract law.

Identify the significance and application of promissory estoppel.

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Definitions:

Sexual Harassment

Unsolicited sexual propositions, pleas for sexual benefits, and additional verbal or physical conduct of a sexual nature that constitutes harassment.

Sexual Harassment

Unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature in the workplace or other settings.

Diverse Society

indicates a community composed of individuals from a variety of backgrounds, cultures, races, identities, and perspectives.

Minorities

Groups of individuals differing from the larger population in terms of race, religion, language, or other characteristics, often facing disproportionate social or economic barriers.