All of the Following Are Included in the Five Dimensions

question 145

Multiple Choice

All of the following are included in the five dimensions used by consumers to determine overall service quality except

• A) assurance.
• B) reliability.
• C) acceptability.
• D) responsiveness.
• E) empathy.

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Definitions:

Reasonableness

The quality of being moderate, fair, and sensible in judgment or expectations, often evaluated in legal contexts.

Offeror's Intention

The specific intent by the person making an offer in a contract to be bound by the offer if it is accepted by the offeree.

Subjectively Clear

A term referring to information or statements that are clearly understood from a personal or individual perspective, often based on personal judgment.

Power of Acceptance

In contract law, the authority to accept an offer and create a binding legal agreement by expressing agreement to its terms.