The ________ Gap Can Be Reduced by Managing Consumers' Expectations

question 136

Multiple Choice

The ________ gap can be reduced by managing consumers' expectations and promising only what can be delivered or possibly even a little less.

• A)knowledge
• B)communication
• C)delivery
• D)standards
• E)empowerment

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Definitions:

Job Satisfaction Surveys

Tools or questionnaires utilized to measure employees' contentment with various aspects of their jobs.

Organizational Commitment

A psychological state that characterizes an employee's relationship with their organization, and a sense of loyalty and attachment to it.

True Level

A measurement or assessment of the absolute certainty or accuracy of something.

Direct Question

A question posed that expects a straightforward answer, often without requiring elaboration or explanation.