Gerald's Tire Service Provides Each Employee with a Clean,sharp-Looking Uniform

question 38

Multiple Choice

Gerald's Tire Service provides each employee with a clean,sharp-looking uniform.It also instructs employees to put all tools back where they belong and keep the work area clean and uncluttered.Gerald's Tire Service emphasizes __________ in the five service quality dimensions.

• A) assurance
• B) reliability
• C) tangibles
• D) responsiveness
• E) empathy

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Definitions:

Production Process

The sequence of operations or activities involved in the manufacturing or creation of goods and services.

Employee Privacy

The rights of employees to have their personal information, activities, and communications kept confidential from unnecessary or unauthorized workplace surveillance or disclosure.

Three Square Market

A company known for microchipping its employees as a part of an advanced payment and identification system.

Microchip Implantation

The process of embedding a small semiconductor device or microchip under the skin, often for identification, tracking, or medical purposes.