All of the Following Are Recommended Strategies for Service Recovery

question 128

Multiple Choice

All of the following are recommended strategies for service recovery except

• A) listening to the customer.
• B) finding a fair solution.
• C) resolving problems quickly.
• D) silencing an irate customer before the individual makes any angry outbursts.
• E) following procedural fairness when solving problems.

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Definitions:

Medication Organizer

A device used to store scheduled doses of medications to ensure they are taken properly and on time.

Prescribed Medications

Medications that are legally dispensed to a patient as authorized by a healthcare provider.

NANDA-I Taxonomy

A classification system developed by the North American Nursing Diagnosis Association International for organizing and standardizing nursing diagnoses.

Omaha System

A research-based, comprehensive practice and documentation standardized taxonomy designed to describe client care.