Garrett Was Impressed with the Service He Received at a Local

question 69

Essay

Garrett was impressed with the service he received at a local wine store.He thought the salesperson was attentive and knowledgeable.His friend Juanita,who was with him and is very knowledgeable about wine,thought the salesperson was pushy and not well informed.What does this example suggest about customers' service expectations?

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Definitions:

Storming Stage

A phase in team development characterized by conflict and competition as group members establish their roles.

Identify

The act of recognizing or establishing the identity of a person, place, or thing.

Team Itself

Refers to the collective group of individuals working together towards a common goal or purpose, emphasizing the significance of the team as an entity.

Desired Behaviours

The specific actions or reactions an organization or individual seeks to encourage or develop.