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The Building Blocks of Service Quality Are Reliability, Responsiveness, Assurance

question 91

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The building blocks of service quality are reliability, responsiveness, assurance, empathy, and tangibles.


Definitions:

Budget

An internal financial plan that forecasts expenses and income over a set period of time.

Strategic Financial Plan

A comprehensive evaluation and planning document that outlines an organization's financial goals and the strategies to achieve them.

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