Procedural Fairness Pertains to a Customer's Perception of the Benefits

question 45

True/False

Procedural fairness pertains to a customer's perception of the benefits he or she received compared with the costs (inconvenience or loss).

---

Definitions:

Cervical Bones

Refers to the seven vertebrae in the neck that make up the upper part of the spinal column.

Lumbar

Relating to the lower part of the back.

Thoracic

Pertaining to the chest area, including the ribs, sternum, and thoracic vertebrae.

Osteomalacia

A condition characterized by softening of the bones due to vitamin D deficiency or poor calcium absorption.