Listening to the Customer Is the First Step in Service

question 111

True/False

Listening to the customer is the first step in service recovery.

---

Definitions:

Standard Deviation

An appraisal of the diversity or spread level exhibited by a collection of figures.

Normally Distributed

Refers to a probability distribution which is evenly shaped around the mean, indicating that occurrences of data close to the mean are more common than occurrences of data distant from the mean.

Mean

The average of a set of numbers, calculated by dividing the sum of these numbers by their quantity.

Standard Deviation

A method to assess how much the values in a dataset diverge from one another.