Which of the Following Refers to Variability in a Service's

question 118

Multiple Choice

Which of the following refers to variability in a service's quality?

• A) heterogeneity
• B) perishability
• C) service gap
• D) delivery gap
• E) communications gap

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Definitions:

Hazing

The practice of rituals, challenges, and other activities involving harassment, abuse, or humiliation used as a way of initiating a person into a group.

Socialization Stage

Socialization Stage is the phase in which an individual learns and adapts to the norms, values, behaviors, and social skills necessary to integrate into a society or organization.

Mentoring

A personal developmental relationship where a more experienced person helps to guide a less experienced person.

Diversity Strategy

A plan designed to promote inclusiveness and ensure representation from different demographics and backgrounds within an organization.