A ________ Gap Reflects the Difference Between Customers' Expectations and the Firm's

question 37

Multiple Choice

A ________ gap reflects the difference between customers' expectations and the firm's perception of those customer expectations.

• A)seniority
• B)knowledge
• C)standards
• D)delivery
• E)communication

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Definitions:

Mentally Incompetent

A legal status referring to an individual's lack of capacity to make decisions due to mental disability or illness.

Disaffirmance

The legal right of a party to reject or void a contract or agreement, often due to factors like minority status or duress.

Improvidence

Lack of foresight or care in managing finances, often leading to unnecessary expenditure or loss.

Capacity

The legal ability of a party to enter into a contract.