All of the Following Are Included in the Five Dimensions

question 145

Multiple Choice

All of the following are included in the five dimensions used by consumers to determine overall service quality except

• A) assurance.
• B) reliability.
• C) acceptability.
• D) responsiveness.
• E) empathy.

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Definitions:

Informal Planning

The process of making plan in a less structured or formal way, often relying on mental preparation or flexible guidelines rather than detailed documentation and rigorous procedures.

Emergency Department

A specialized department in hospitals that provides immediate treatment to patients with acute illnesses or injuries.

Initial Planning

The process of setting preliminary objectives and courses of action before starting a project or activity.

Outcomes Identification

The process of defining what results are expected from a particular health care intervention or treatment.