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Dopson's Hardware was in bad financial shape.It owed so much money that vendors put the store on a cash-only delivery basis.As a result,the store had a dwindling inventory of goods to sell.Whenever a customer asked about an unavailable item,the owner directed the sales staff to say that it was on backorder and would be in stock next week.When the customer returned,the item was still unavailable.The owner's policy created a(n) __________ gap.
Directive Leadership
A leadership style characterized by providing clear, explicit instructions and expecting compliance from subordinates.
Participating
In a management context, a leadership style characterized by sharing decision-making responsibilities with team members, promoting a sense of ownership and involvement.
Telling
The act of giving explicit instructions or information, often within an educational or managerial context to guide actions or decision-making.
Selling
The act of persuading someone to buy a product or service, typically involving identifying customer needs and demonstrating how a product meets them.
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