What Is the Difference Between a Service Standard of "Be

question 71

Essay

What is the difference between a service standard of "be nice to customers" as compared to a service standard of "greet every customer,and if possible by name"?

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Definitions:

First Marriages

The initial legally or socially sanctioned union between two individuals as spouses.

Stable

Characterized by consistency, reliability, and a lack of significant change or volatility over time.

Normative Life Events

In the timing-of-events model, commonly expected life experiences that occur at customary times.

Social Clocks

Societal expectations regarding the appropriate timing for major life milestones, such as education, marriage, parenthood, and retirement.