Charles Wants to Survey Recent Customers About the Quality of Service

question 77

Multiple Choice

Charles wants to survey recent customers about the quality of service they received at his small auto service dealership.He has customers' mailing and e-mail addresses.Charles will likely use an online survey primarily because it offers

• A) relatively low response rates.
• B) the ability to share video with respondents.
• C) the ability to ask sensitive questions with anonymity.
• D) fast responses at a lower cost.
• E) the opportunity to survey both existing and potential customers.

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Definitions:

Jung

A Swiss psychiatrist and psychoanalyst who founded analytical psychology, well-known for concepts such as the collective unconscious and archetypes.

Feeling

An emotional state or reaction, which can encompass physical sensations as well as moods and attitudes.

Inferiority

A feeling of being lower in status or quality than others, often leading to decreased self-esteem.

Adler

Alfred Adler, an Austrian medical doctor and psychotherapist, known for his contributions to psychology including the development of individual psychology and ideas about inferiority complex.