When Ron Complained to His Bank About the Unprofessional Behavior

question 93

Multiple Choice

When Ron complained to his bank about the unprofessional behavior of one teller,the branch manager added a code into his accounts alerting all tellers that Ron was a valued customer and to provide whatever service he requests.The branch management included Ron in its __________ segmentation.

• A) benefit
• B) geodemographic
• C) psychographic
• D) loyalty
• E) geographic

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Definitions:

Negative Feelings

Emotional states characterized by distress, discontent, or displeasure, which can affect an individual's mood and behavior.

Conditions Of Worth

In person-centered therapy, these are conditions we think we must meet for other people to accept us, which can lead to distorting our self-concept.

Internalizing

The process of incorporating the norms, values, or behaviors of others into one's own self.

Positive Self-Regard

The personal acceptance and appreciation of oneself, including the ability to maintain a positive self-view.