In Terms of the Online Customer Experience,connection Is Defined as

question 44

Multiple Choice

In terms of the online customer experience,connection is defined as

• A) the network of formal linkages between a company's website and other sites.
• B) the text, video, audio, and graphics that the website contains that appeal directly to the consumer.
• C) the website's capabilities to enable commercial transactions through credit, debit, or transfer payments (PayPal, etc.).
• D) the speed and ease with which a customer can move between pages on a website.
• E) the website's ability to tailor itself to different users or to allow users to personalize the site.

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Definitions:

Digital Analytics

Tools that allow collection, organization, and analysis of online data.

Organizational Clarity

The degree to which an organization's goals, roles, and responsibilities are clearly defined and understood by its members.

Employee Interests

Pertains to the concerns, priorities, and well-being of an organization's workforce, including job security, working conditions, and professional development.

Organizational Hierarchy

The structured arrangement of roles and responsibilities within an organization, defining authority and communication pathways.