Six General Product and Service Categories Account for About 70

question 56

Multiple Choice

Six general product and service categories account for about 70 percent of online consumer buying today and for the foreseeable future. One category contains unique items such as

• A)gifts.
• B)computers.
• C)consumer packaged goods.
• D)home furnishings.
• E)books and music.

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Definitions:

Complainant

A person who files a charge or makes a formal complaint in a legal context or grievance procedure.

Inherent Quality

A characteristic or attribute that is a natural, essential part of something or someone.

Deviance

Behaviors or actions that violate societal norms or expectations, often leading to social sanction or stigma.

Social Stigma

The disapproval of, or discrimination against, individuals or groups based on perceivable social characteristics that serve to distinguish them from other members of society.