The Practice of Using the Telephone Rather Than Personal Visits

question 130

Multiple Choice

The practice of using the telephone rather than personal visits to contact customers is referred to as

• A) missionary selling.
• B) outbound telemarketing.
• C) cold canvassing.
• D) inbound telemarketing.
• E) team selling.

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Definitions:

Post-traumatic Stress Disorder

A mental health condition triggered by experiencing or witnessing a terrifying event, characterized by flashbacks, nightmares, and severe anxiety.

Cognitive Therapy

A form of psychotherapy that emphasizes the importance of thought patterns in influencing behavior and emotions.

Depression

A common and serious medical illness that negatively affects how you feel, the way you think, and how you act, characterized by persistent sadness and a lack of interest or pleasure in previously rewarding or enjoyable activities.

Critical Incident Stress Debriefing (CISD)

A structured process for helping individuals who have experienced a traumatic event to discuss their experiences and feelings, aimed at reducing the risk of post-traumatic stress disorder.