During a Sales Call, You Respond to a Customer's Issue

question 15

Multiple Choice

During a sales call, you respond to a customer's issue by saying courteously, "You're absolutely right, and I am going to make it my business to be sure that never happens again." Which method have you used to handle the objection?

• A) postpone
• B) denial
• C) agree and neutralize
• D) ignore
• E) convert

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Definitions:

Nutrients

Substances obtained from food and used by our bodies for energy, growth, and maintenance of health.

Carbohydrates

Organic compounds, including sugars, starches, and fiber, that are major sources of energy in the diet.

Fats

A group of natural esters of glycerol and various fatty acids, which are a major source of energy in the diet.

Protein

Essential macronutrients made of amino acids, crucial for building and repairing tissues, producing enzymes and hormones, and supporting immune function.