At Which Stage in the Personal Selling Process Would a Salesperson

question 249

Multiple Choice

At which stage in the personal selling process would a salesperson ask the customer whether he or she is satisfied with the product?

• A) assumptive close
• B) final close
• C) urgency close
• D) follow-up
• E) postpurchase evaluation

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Definitions:

Verbal Warning

An oral reprimand from an employer to an employee about the employee’s performance or behavior at work, often as a preliminary step before written warnings.

Progressive Discipline

A disciplinary process in the workplace that uses a graduated range of responses to employee misconduct, from verbal warnings to dismissal.

Disciplinary Interview

A meeting between an employee and management to discuss breaches of discipline or workplace standards, potentially leading to corrective action.

Disciplinary Action

Measures taken by an employer to correct an employee’s misconduct or performance issues.