For Logistics, the Customer Service Concept Suggests That Firms Should

question 236

Multiple Choice

For logistics, the customer service concept suggests that firms should

• A) automate customer service.
• B) maximize customer service levels.
• C) minimize customer service levels.
• D) minimize total logistics costs and let customer service be handled by the retailer.
• E) satisfy users in terms of time, dependability, communication, and convenience.

---

Definitions:

Status Offenses

Behaviors that are considered violations of law only because of the age of the offender, such as truancy or underage drinking.

Juvenile

A young person or animal, especially one that has not yet reached maturity.

Psychotherapy Outcome

The result or consequence of a psychotherapy treatment, often measured in terms of client satisfaction, symptom reduction, or improved quality of life.

Meta-analyses

Statistical techniques that synthesize data from multiple studies to generate more robust conclusions than can be provided by any single study.