In the Context of a Supply Chain, Customer Service Refers

question 35

Multiple Choice

In the context of a supply chain, customer service refers to

• A) adhering to the belief that the customer is always right.
• B) satisfying the customers' needs no matter what the price.
• C) accepting full liability if a product fails to meet a customer's expectations.
• D) the ability of logistics management to satisfy users in terms of time, dependability, communication, and convenience.
• E) the ability of retailers to satisfy users in terms of product, price, promotion, and place.

---

Definitions:

CPI

Refers to the Consumer Price Index, a metric that calculates the weighted average price of a selection of consumer items and services including food, medical care, and transportation.

Rate of Inflation

The inflation of general prices for goods and services in an economy over a particular period of time.

CPI

A measurement known as the Consumer Price Index tracks the change in average costs for a variety of consumer goods and services, including but not limited to transportation, medical care, and food, through a weighted average formula.

Basket of Goods

A selected set of products and services used to measure changes in prices and inflation over time.