The Customer Experience Management (CEM) Process Should

question 76

Multiple Choice

The customer experience management (CEM) process should

• A)allow for spontaneity and not be too rigid or planned.
• B)be unique to each individual customer's experience.
• C)stress the similarities in style, function, and form of the organization's service relative to the top competitors in the industry.
• D)differentiate a service from other service offerings.
• E)be performed by someone outside the firm to guarantee objectivity.

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Definitions:

Public Sector

The segment of the economy composed of government services and enterprises, including healthcare, education, and law enforcement.

Public Property

Public property refers to assets or resources owned by the government or community as a whole, accessible and utilized by the general public.

Monetary System

A structured system for creating, managing, and distributing money in an economy.

Barter Economy

An economic system in which goods and services are exchanged directly for other goods and services without the use of money.