The Actual Procedures, Mechanisms, and Flow of Activities by Which

question 114

Multiple Choice

The actual procedures, mechanisms, and flow of activities by which a service is created and delivered is referred to as

• A) process.
• B) procedure.
• C) productivity.
• D) protocol.
• E) plan.

Recognize the ethical issues companies face when operating globally and form an opinion on how these challenges can be addressed.

Describe strategies for maintaining high ethical standards within organizations.

Understand the four dimensions of justice in organizations and apply them through examples.

Distinguish between instrumental and terminal values and their relevance in a business setting.

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Definitions:

Agreeableness

A personality trait characterized by warmth, kindness, and a willingness to cooperate and get along with others.

Longitudinal Study

A research method that studies the same subjects over a period of time, allowing for the observation of changes or developments.

Neuroticism

A behavioral quality defined by irregular moods, worry, and lack of emotional steadiness.

Conscientiousness

A personality trait characterized by organization, thoroughness, reliability, and a strong sense of duty.