Consumers Have More Difficulty Evaluating Services Than They Do Products;

question 108

Multiple Choice

Consumers have more difficulty evaluating services than they do products; the difficulty results from the

• A) intangibility of services.
• B) incongruity of services.
• C) inseparability of services.
• D) inflexibility of services.
• E) interdependence of services.

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Definitions:

Malcolm X

An African-American Muslim minister and human rights activist known for his advocacy for the rights of blacks and his criticism of the civil rights movement for its emphasis on nonviolence.

Chinese-American Planning Council

A social services organization in the United States aimed at aiding Chinese Americans in navigating educational, housing, and employment opportunities.

Chinese Consolidated Benevolent Association

An organization founded by Chinese immigrants in various American cities as a mutual aid society, often acting as a de facto government within Chinese communities.

American Society

Refers to the social structure, cultural norms, and community practices within the United States.