Services Depend on the People Who Provide Them

question 63

Multiple Choice

Services depend on the people who provide them.As a result,their quality varies with each person's capabilities and day-to-day job performance.This element of services is referred to as

• A)incongruity.
• B)differentiation.
• C)variation.
• D)inconsistency.
• E)intangibility.

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Definitions:

Foot-Long Sandwiches

refers to sandwiches that are 12 inches in length, commonly associated with certain fast-food or deli establishments as a standard size option.

Grinders

Machines or tools designed for grinding various materials into finer particles or powders.

Income Distribution

The way in which a nation’s total GDP is spread amongst its population, affecting economic disparity and levels of poverty and wealth within society.

Demographic Variable

An individual characteristic that can be used to segment populations, such as age, gender, income, or marital status, for analysis or marketing purposes.