How a Person Establishes Expectations for a Service Not Yet

question 11

Multiple Choice

How a person establishes expectations for a service not yet experienced is influenced by which of the following?

• A) the economy
• B) consumer income
• C) word-of-mouth communications
• D) competitive trends
• E) how the organization delivers its service

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Definitions:

Utmost Loyalty

The highest level of faithfulness and allegiance one can show to another party, often used in contexts involving organizational, professional, or personal relationships.

Good Faith

The genuine desire to remain equitable, transparent, and truthful, no matter what the result of the engagement is.

Duty To Obey

The legal or ethical obligation to follow lawful orders, commands, or instructions from authority figures or entities.

Good Faith

The principle of entering into agreements or negotiations with honest intentions without intending to defraud the other party.