Some Restaurants Ask Consumers to Evaluate Their Experience and Comment

question 36

Multiple Choice

Some restaurants ask consumers to evaluate their experience and comment on their expectations on a short questionnaire when they pay their bill.This would be a method of performing a

• A) service encounter inquiry.
• B) customer profile analysis.
• C) gap analysis.
• D) customer contact audit.
• E) service audit.

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Definitions:

Personality

The combination of characteristics or qualities that form an individual's distinctive character.

Judge

An official appointed to decide cases in a court of law.

Understand

The ability to grasp the meaning, significance, or nature of something, including concepts, situations, or behaviors.

Persona

An aspect of an individual's character that is presented to or perceived by others, often considered as a social facade or role that one embodies in various contexts.