Customer Experience Refers to

question 222

Multiple Choice

Customer experience refers to

• A) the practice of building ties to customers based on a salesperson's attention and commitment to customer needs over time.
• B) the links an organization has to its customers for their mutual long-term benefits.
• C) the process of identifying prospective buyers, understanding them intimately, and developing favorable long-term perceptions of the organization and its offerings so that buyers will choose them in the marketplace.
• D) the internal response that customers have to all aspects of an organization and its offerings.
• E) the activities in which a firm participates to create a positive buying experience for customers.

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Definitions:

Lung Recoil

Decrease in the size of an expanded lung as a result of a decrease in the size (volume) of its alveoli; due to elastic recoil of elastic fibers surrounding alveoli and water surface tension of a thin film of water within alveoli.

Respiratory Muscles

The muscles involved in the process of breathing, including the diaphragm and intercostal muscles.

Inspiratory Reserve Volume

Maximum volume of air that can be inspired after a normal inspiration.

Forced Expiration

The act of expelling air from the lungs with effort beyond normal exhalation, often used in pulmonary testing.