The Education and Communication Approach to Overcoming Resistance to Change

question 82

Multiple Choice

The education and communication approach to overcoming resistance to change should be used when

• A) there is a lack of information.
• B) the initiators do not have all the information they need to make the change.
• C) people are resisting because of adjustment problems.
• D) someone will clearly lose out in the change, and that person has considerable power to resist.
• E) speed is essential and the initiators have considerable power.

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Definitions:

Allocative Efficiency

A state in which resources are allocated in a way that maximizes the overall utility or welfare of society, ensuring that every good or service is produced up to the point where the last unit provides a benefit to consumers equal to the cost of producing it.

Productive Efficiency

A situation where an economy or entity is operating in such a way that it cannot produce more of one good without decreasing the production of another good.

Economic Profits

The difference between total revenue and total costs, including both explicit and implicit costs, representing surplus value created by a firm.

Excess Capacity

A situation where a firm or industry has more production resources available than is necessary to produce the current level of output, often indicating inefficiency.