The Negotiation and Communication Approach to Overcoming Resistance to Change

question 39

Multiple Choice

The negotiation and communication approach to overcoming resistance to change should be used when

• A) there is a lack of information.
• B) the initiators do not have all the information they need to make the change.
• C) people are resisting because of adjustment problems.
• D) someone will clearly lose out in the change, and that person has considerable power to resist.
• E) speed is essential and the initiators have considerable power.

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Definitions:

Focus

The concentration of attention or energy on something specific, leading to greater efficiency in achieving a goal.

Gain Clarification

The process of seeking or obtaining additional information or explanation to understand something more clearly.

Internet

A global network of interconnected computers that enables users to access and share information across vast distances.

Class Discussion

A dialogue within an educational setting, involving instructors and students, about a specific topic.