Carla Tends to Take Long-Term View and Rely on Discussions

question 63

Multiple Choice

Carla tends to take long-term view and rely on discussions with others to acquire information.She has a high tolerance for ambiguity and is oriented toward people and social concerns when making decisions.Which decision-making style does Carla possess?

• A) analytical
• B) conceptual
• C) directive
• D) behavioral
• E) consultative

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Definitions:

Frederick Reichheld

A business strategist best known for his work on customer loyalty and the development of the Net Promoter Score (NPS).

Loyal Customers

Consumers who repeatedly buy products or services from the same brand instead of turning to competitors.

Touch Point Data

Information collected from various customer interactions with a brand, product, or service, used for insightful analysis.

Correlate

To correlate is to establish a relationship or connection between two or more variables, indicating that when one variable changes, there is a predictable change in the other.