Teresa Has a Problem

question 73

Multiple Choice

Teresa has a problem.She is working on three projects and the deadline for Project C was moved up.This particular client,Client C,is fairly easy-going and never puts any pressure on her unless it's absolutely necessary.Teresa decides to talk to Client A who always wants the project results a few days before the actual deadline.There might be some flexibility with that timeline. Teresa is using _______ in order to make this decision.

• A) her expertise
• B) a managerial style
• C) rational processes
• D) informal guidelines
• E) optimizing abilties

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Definitions:

Self-Serving Bias

A common cognitive bias that causes individuals to attribute their successes to internal factors and their failures to external ones.

Dispositional Causes

Internal factors, such as personality traits or attitudes, that influence an individual's behavior.

Ego Strength

Refers to the ability of the ego to effectively deal with the demands of reality, control impulses, and handle stress.

Fundamental Attribution Error

The tendency for observers to overemphasize personality traits and underestimate situational factors when explaining others' behaviors.