Orna Is a Restaurant Manager

question 10

Multiple Choice

Orna is a restaurant manager.She is helping a server who has a difficult guest.Everything is wrong-the water,the menu,the food,the service.Orna knows that this customer is always unhappy and delights in picking on the server. Orna bluntly tells the server that she needs to learn better conflict handling skills.But then,Orna goes over to the customer,who begins to argue with her.So she tells the customer to leave and not bother coming back.This best represents the _________ conflict handling style.

• A) dominating
• B) avoiding
• C) obliging
• D) compromising
• E) integrating

---

Definitions:

Manufacturing Cycle

The complete process from the acquisition of raw materials to the production of finished goods ready for sale.

Attributable

Refers to costs, results, or attributes that can be directly linked or assigned to a specific activity, process, or product.

Economic Order Quantity

The ideal order size that minimizes the total inventory holding costs and ordering costs in inventory management.

Waiting Time

The duration a customer or item spends in line or in a queue before being served or processed.