Roger Manages Both Bill and Nancy

question 88

Multiple Choice

Roger manages both Bill and Nancy.They are in an argument about who should handle a particular job.Roger encourages them to deal directly with each other in a positive and constructive manner.Roger is acting as a(n)

• A) facilitator.
• B) arbitrator.
• C) ombudsman.
• D) conciliator.
• E) negotiator.

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Definitions:

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Teams Competency

The collective skills, knowledge, and abilities of a team that enable it to perform effectively and achieve its objectives.

Job Characteristics Model

A framework identifying five core job dimensions—skill variety, task identity, task significance, autonomy, and feedback—that affect employee motivation, satisfaction, and performance.

Skill Variety

The degree to which a job requires a variety of different activities in carrying out the work, involving the use of a number of different skills and talents.