Frank Manages a Call Center in Kansas

question 33

Essay

Frank manages a call center in Kansas.As he monitors his employees,he sees that many of them have their cell phones open during work and appear to be checking social media sites.Frank decides that this is a bad precedence and chooses to block the Internet from the main work floor.Employees will only be able to access the Internet from the break room during their 15-minute breaks.Evaluate the pros and cons of an employer blocking social media sites for its workforce.

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Definitions:

Listening Selectively

The practice of focusing attention on specific information or sounds while ignoring others during communication.

Perceiving Selectively

The cognitive process where an individual pays attention only to information that aligns with their existing beliefs or interests, ignoring other data.

Effective Listening

The active process of receiving, understanding, and responding to spoken messages, demonstrating attention and interest in what the speaker is conveying.

Maturity

The state of being fully developed in body or mind, often associated with adult behavior or thinking.