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Rivalry between companies is the least threatening force that managers must deal with.
Dependent Variable
In research, the variable that is being tested and measured, which is expected to change due to different conditions.
Independent Variables
Independent variables are factors that are manipulated or changed in an experiment to observe their effect on dependent variables.
Optimization Analysis
The process of making something as effective or functional as possible, often through the use of mathematical models to determine the best solution.
CRM Indicators
Metrics or signals used in Customer Relationship Management to track performance, customer satisfaction, loyalty, and profitability.
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