When Zeke Purchased His New Computer Through an Internet Retailer,he

question 11

Multiple Choice

When Zeke purchased his new computer through an Internet retailer,he was promised 24 hours,7 days a week access to a toll-free number where he could talk to a real-life computer technician.When he had trouble with his computer and needed help,he called the number provided and was put on hold for 45 minutes.When the technician got on the phone,Zeke was told that there were only two technicians on staff who were dealing with about 150 calls daily.The electronic retailer did not provide _____ for its employees.

• A) information and training
• B) employee empowerment
• C) instrumental support
• D) internal communications
• E) employee incentives

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Definitions:

Regulatory Controls

Mechanisms put in place by a government or regulatory body to manage operations and behaviors within industries to ensure compliance with legal standards and to protect public interest.

Unlimited Liability

A legal obligation in business where owners are personally responsible for all debts of the business, extending to their personal assets.